Frequently Asked Questions
Everything you need to know about bringing Omi Home into your space.
What is the typical shipping timeframe for furniture?
Standard shipping usually takes 5-10 business days. For larger furniture items requiring white-glove delivery, please allow 2-3 weeks for processing and scheduled transit.
Do you offer international shipping?
Currently, Omi Home ships to the contiguous United States and Canada. We are working on expanding our delivery network to more countries in the near future.
What is your return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are your materials sustainably sourced?
Yes, Omi Home is committed to sustainability. We partner with artisans who use FSC-certified wood, recycled textiles, and low-VOC finishes to ensure a minimal environmental footprint.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.